Return & Refund Policy

Return & Refund Policy

By placing an order on tiannews.com, you acknowledge and agree to the terms outlined in this Return & Refund Policy. These guidelines are designed to ensure a fair, transparent, and straightforward process for returns, exchanges, cancellations, and refunds. All policies below apply to customers within the United States.

A. 30-Day Return Window

Tiannews offers a 30-day return period starting from the date your order is delivered. If an item does not meet your expectations, you may request a return within this timeframe, provided the following conditions are met:

The item must be unused, unworn, unwashed, and free from damage not caused during shipping.
All original tags, labels, and packaging must be intact.
Valid proof of purchase, such as an order confirmation email or receipt, is required.

These requirements help ensure all returned items remain in resellable condition and meet our quality standards.

B. Return Labels

To reduce unnecessary waste, Tiannews does not include a pre-printed return label inside packages. This is part of our standard process.

To begin a return, please email support@tiannews.com, and our team will provide step-by-step instructions to complete your return or exchange request quickly and efficiently.

C. How to Start a Return

To initiate a return, please contact support@tiannews.com and include the following information:

Your order number and full name
Proof of purchase
The reason for your return

If the return is due to a damaged, defective, or incorrect item, please attach clear photos or a short video showing the issue. This helps us review and resolve your request faster.

Once your returned item is received and inspected, typically within 24 hours of delivery, we will notify you by email. Approved refunds are issued within 14 days, though your bank or payment provider may require an additional 3–5 business days to reflect the funds.

D. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, Tiannews will resolve the issue promptly.

Please email support@tiannews.com with your order number and clear photos or video evidence of the issue. After verification, we will send a replacement at no additional cost.

E. Exchanges

Exchanges are available for eligible cases, including:

Defective products
Incorrect items received
Incorrect sizing
Items damaged during shipping

For approved exchanges, customers are not responsible for return shipping costs. Our support team will guide you through the exchange process to ensure you receive the correct item as quickly as possible.

F. Refund Processing

All returned items are carefully inspected once received. You will be notified via email regarding the approval or rejection of your refund.
If approved, refunds will be issued to the original payment method within 14 days. Processing times may vary depending on your financial institution.

G. Order Cancellations

Orders may be canceled within 4 hours of placement for a full refund. After this window, orders may already be in processing and cannot be canceled.

Please review your shipping address and order details carefully before submitting your order. Tiannews is not responsible for losses caused by incorrect customer-provided information.

H. Contact Information

For any questions regarding returns, refunds, or exchanges, please contact us using the details below:

Store Name: Tiannews
Owner: CORRY JOHN PAGE
Address: 4728 NW 58th Ter, Coral Springs, FL 33067, United States
Email: support@tiannews.com
Website: tiannews.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

At Tiannews, we are committed to providing a transparent, reliable, and customer-focused return experience. Your trust matters to us, and we appreciate your confidence in shopping with Tiannews.